
By Phone Consumer Help Line credit card reports Lake Charles Our consumer help staff speaks English, Spanish, credit card reports Lake Charles Russian and Mandarin and can provide referrals credit card reports Lake Charles and answer questions you may have with regard to a financial institution or mortgage.
The Consumer Help Line is open between 9:00 am and 5:00 credit card reports Lake Charles pm Monday through Friday. If it seems credit card reports Lake Charles appropriate that you file a complaint, the representative will advise you to submit a written description of the problem, along with copies (not the original documents) of any back-up materials you have. Via Electronic Consumer Assistance Form* *Use this form only if you know you have a specific complaint against a New York State chartered financial institution such as a bank, mortgage banker or broker, budget planner, check casher credit card reports Lake Charles or money transmitter. If you are not sure, or if you have a question, please use the e-mail option below. Please note that this is not a secure Website and that information you send via e-mail could be compromised. Therefore, if you do not wish to proceed via the Internet, please write to us instead.
Consumer Help Unit New York State Banking Department One State Street New York, NY 10004-1417 Consumer Help Unit: (212) 709-1673 New York State Banking Department 5th Floor One State Street New York, NY 10004-1417 All of the following information is required in order for us to process credit card reports Lake Charles your complaint (check list): If you are contacting us via e-mail, please provide your credit card reports Lake Charles complete street and internet e-mail addresses. canadian free credit report Please credit card reports Lake Charles note that anonymous complaints cannot be processed. When You Contact the Department While we try to answer as many of your questions and resolve problems over the phone when possible, it is often the credit card reports Lake Charles case that in order to resolve an credit card reports Lake Charles issue, we must send a copy of the written complaint to the person credit card reports Lake Charles or firm you are complaining about therefore, the information contained in the complaint is not considered confidential. Resolution of complaints may credit card reports Lake Charles require the submission of written documentation, as the Complaint Check List indicates. We will advise you if we need additional information credit card reports Lake Charles as we process your complaint. Once the complaint package is complete, we will send you a confirmation of receipt of credit card reports Lake Charles your complaint within five business days.
It credit card reports Lake Charles is important to remember that the Banking Department does not act as the complainant's attorney. report credit card It also does not have the power to adjudicate or sit in judgment over complaints.
If a dispute turns on facts that do not involve a supervised entity's violation of a specific law or regulation (such as a credit card reports Lake Charles matter concerning a bank's exercise of internal policies or guidelines) the Banking Department may not have the authority to obtain the relief a complainant is seeking. In that case, the Banking Department will credit card reports Lake Charles advise the complainant about other ways to pursue the complaint, such as through consulting a private attorney and/or initiating a credit card reports Lake Charles court proceeding. Institutions not under New York State Jurisdiction The Banking Department does not credit card reports Lake Charles have the authority to resolve complaints involving entities that are not under New York State jurisdiction. Some institutions are regulated by federal government agencies. For example, commercial banks having the word National or using the title N.A. (national association) in their title, are organized under and subject to federal law. Requests for information or complaints concerning these national banks should be directed to Office of the Comptroller credit card reports Lake Charles of Currency. Savings banks and savings and credit card reports Lake Charles loan associations having the word Federal in their name or which use the initials FSB (federal savings bank), FSA (federal savings association), FA (federal association) or FSLA (federal savings and loan association) are regulated credit card reports Lake Charles by the Office of Thrift Supervision, a federal agency. order free credit report Inquiries or complaints should be credit card reports Lake Charles directed to Office of Thrift Supervision. Federally-regulated credit unions are similarly identified by the word federal in their name. Inquiries and complaints concerning federal credit unions should be directed to National Credit Union Administration. If the institution you are concerned with is located outside New York State or credit card reports Lake Charles if you are unsure about the appropriate credit card reports Lake Charles regulatory authority, contact the Consumer Services Division of the New York State Banking Department.
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